GENERAL QUESTIONS

DO YOU OFFER A DISCOUNT FOR FIRST TIME CUSTOMERS?

Yes! Sign up to our emails to receive a 10% discount code to use on your first order. You'll find the sign-up box in the footer at the bottom of your screen, just scroll down.

WILL I BE CHARGED CUSTOMS FEES, VAT, OR IMPORT DUTIES?

No, there are no surprise charges on delivery. We cover all customs fees, taxes, VAT, import duties and sales tax on your behalf, so the price you pay at checkout is the final price. For more information on international shipping visit our delivery page here.

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

Orders are shipped Monday to Friday and are typically dispatched within 1 business day.

UK
Next Day Delivery: 1 business day
Standard Delivery: 2-4 business days (free for orders over £30)

Europe
Express Shipping: 1-2 business days
Standard Shipping: 3-5 business days (free for orders over £99)

USA and Rest of World
Express Shipping: 1-2 business days
Standard Shipping: 4-7 business days (free for orders over £99)

HOW CAN I TRACK MY ORDER?

You will receive an email with your tracking details as soon as your order has been dispatched. You can also track your order track your order here.

CAN I CANCEL OR AMEND MY ORDER AFTER PLACING IT?

Yes, this is possible as long as your order hasn't been shipped yet. Just reach out to us via email and we'll be happy to help. info@insignialdn.com

By joining the Insignia London Club, you pay £20 a month, which is automatically converted into £20 store credit on your account. Your store credit never expires and can be used at any time across our full range of products, alongside exclusive member benefits including 15% off every order and members-only discounts during sales. You are free to pause or cancel your membership at any time, no questions asked. Please note that store credits are non-refundable, as your membership fee converts immediately into store credit upon payment.

PRODUCT QUESTIONS

DO YOUR INGREDIENTS CONTAIN CHEMICALS?

Definitely not. Our products are natural and pure, free from chemicals, toxins, parabens, sulfates, synthetic fragrances or dyes, petrochemicals, phthalates, GMOs, or triclosan.

ARE YOUR INGREDIENTS CERTIFIED ORGANIC?

All the ingredients are certified organic. 

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

Insignia London products are preservative free and possess a natural shelf life of up to 24 months depending on product. 

ARE YOUR INGREDIENTS VEGAN?

Yes, all our ingredients are vegan.

WHY DO OIL'S SOMETIMES VARY IN COLOUR?

Our ingredients are organic thus certain factors such as natural crop variation, seasonality, and location of harvest may affect coloration. We do not, under no circumstances use synthetic dyes or additives to mask colour variations.

DO YOUR INGREDIENTS CONTAIN NUTS?

Yes, some of our oils such as Argan oil and Rosehip oil may have traces of nuts. We recommend consulting your doctor prior to the coming into any contact with those items.

ARE YOUR INGREDIENTS TESTED ON ANIMALS?

Insignia London strongly detests animal testing. And we do not conduct any operations with any organisations that practice such acts.

Have a question you would like to ask? Feel free to email our team at any time. info@insignialdn.com