GENERAL QUESTIONS

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HOW DO I CHECK MY ORDER?

You will receive a confirmation email from info@insignialdn.com as soon as your order has been completed. Once your order has been dispatched, you will receive a email with the tracking details. For more information on delivery visit our delivery page here. You can track your order here.

DO YOU HAVE A TELEPHONE NUMBER?

Currently, we do not operate telephone support service. Our products are sold in more than 100 countries across the world and we can receive inquiries in multiple languages. By offering email support, we are better able to service each and every customer, regardless of their location.

PRODUCT QUESTIONS

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DO YOUR INGREDIENTS CONTAIN CHEMICALS?

Definitely not. Our products are natural and pure – free from chemicals, toxins, parabens, sulfates, synthetic fragrances or dyes, petrochemicals, phthalates, GMOs, or triclosan.

ARE YOUR INGREDIENTS CERTIFIED ORGANIC?

All the ingredients are certified organic. 

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

Insignia London products are preservative free and possess a natural shelf life of up to 24 months depending on product. Visit the product page for details on the shelf life.

ARE YOUR INGREDIENTS VEGAN?

Yes, all our ingredients are vegan.

WHY DO OIL'S SOMETIMES VARY IN COLOUR?

Our ingredients are organic thus certain factors such as natural crop variation, seasonality, and location of harvest may affect coloration. We do not, under no circumstances use synthetic dyes or additives to mask colour variations.

DO YOUR INGREDIENTS CONTAIN NUTS?

Yes, some of our oils such as Argan oil and Rosehip oil may have traces of nuts. We recommend consulting your doctor prior to the coming into any contact with those items.

ARE YOUR INGREDIENTS TESTED ON ANIMALS?

Insignia London strongly detests animal testing. And we do not conduct any operations with any organisations that practice such acts.